Your personal data matters to us. This page explains exactly what information we collect, how we use it, and how we keep it safe on our Philippines-based platform.
When you register for a jiliwin account, we collect personal information that is necessary to verify your identity and provide our services in accordance with Philippine regulations. This includes your full name, date of birth, home address, email address, and mobile number as provided during the registration process. We also collect payment-related information such as your preferred payment method details in order to process deposits and withdrawals securely in Philippine pesos. As you use the platform — including the Bet section, New Games, and Analysis tools — we automatically collect usage data such as pages visited, wagers placed, game sessions, and device and browser information. This usage data helps us improve the platform experience for Filipino members and detect any unusual account activity that may indicate fraud or unauthorised access.
The personal information you provide is used primarily to create and manage your jiliwin account, process your transactions, and deliver the sports betting and casino-style entertainment services you have signed up for. We use your contact details to send you account-related communications — such as deposit confirmations, withdrawal updates, and security alerts — and to respond to any queries you raise through our support channels. Your date of birth and identity information are used to confirm that you meet the minimum age requirement of 21 years as required under Philippine online betting regulations. We may also use anonymised and aggregated usage data to analyse platform performance, identify popular features, and develop new content relevant to Filipino sports fans and casino-style entertainment players. We do not use your personal data for automated decision-making or profiling that would have a significant legal effect on you.
jiliwin uses cookies and similar tracking technologies to keep your session active, remember your preferences, and maintain the security of your account while you browse the platform. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a set period to help us recognise you on return visits and improve your experience. We do not use third-party advertising cookies or share browsing data with external advertising networks. You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in. By continuing to use the jiliwin platform, you consent to our use of cookies as described in this policy.
jiliwin does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information with trusted third-party service providers — such as payment processors and identity verification services — who assist us in operating the platform, but only to the extent necessary for those specific purposes and always subject to strict confidentiality obligations. We may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of jiliwin, our members, or the public. In the event that jiliwin undergoes a business restructuring, merger, or acquisition, your data may be transferred to the relevant successor entity, and you will be notified of any material changes to how your data is handled. All data sharing arrangements are conducted in compliance with applicable Philippine data protection law.
We retain your personal information for as long as your jiliwin account remains active and for a period of time afterwards as required by Philippine financial regulations and anti-money laundering obligations, which typically require records to be kept for a minimum of five years following account closure. Account activity records — including betting history, transaction logs, and session data — are retained for the same period to support regulatory compliance and to resolve any disputes that may arise. When your data is no longer required for legal or operational purposes, it is securely deleted or anonymised in accordance with our internal data management procedures. If you request the closure of your account, we will process your request and handle your remaining data in line with our retention obligations. You can request information about how long specific categories of your data are held by contacting our support team as described in the FAQ.
As a registered member based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. These rights include the right to be informed about how your data is processed, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account profile. You also have the right to object to the processing of your data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact the jiliwin data privacy team using the contact details provided on this page; we aim to respond to all valid requests within 15 business days.
jiliwin implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, and sensitive account and payment data is stored in encrypted form on secured servers. Access to personal data within jiliwin is restricted to authorised personnel who require it for legitimate operational purposes, and all staff with access to member data are bound by confidentiality obligations. We conduct regular security reviews and maintain incident response procedures to detect and respond to any potential data breaches promptly and in accordance with Philippine notification requirements. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong and unique password for your jiliwin account and to enable any additional authentication options available.
jiliwin does not knowingly collect personal information from individuals under the age of 21. Our platform is intended exclusively for adults who meet the minimum age requirement for online sports betting and casino-style entertainment in the Philippines. If we become aware that personal information has been collected from a person under 21, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe that a minor has registered on jiliwin are encouraged to contact us immediately so that the situation can be addressed without delay. Responsible access to the platform is a shared obligation, and we encourage families to use available parental controls and discuss responsible gaming habits as described on our Responsible Gaming page.
jiliwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered members by email or through an in-platform notification. We encourage you to review this page periodically so that you are always aware of how your data is being handled. Continued use of the jiliwin platform after any update to this policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is used, please refer to the FAQ page or contact us at the address below.
For data access requests, corrections, or privacy concerns, contact our support team at: [email protected]
A quick overview of the safeguards in place for every jiliwin member in the Philippines.
All data moving between your device and our servers is encrypted with SSL/TLS. Your account credentials and payment details are never transmitted in plain text, giving you a secure environment every time you log in or make a transaction.
Only authorised jiliwin personnel can access member data, and only when it is operationally necessary. Role-based access controls and audit logs ensure that your information is never handled without accountability or a legitimate purpose.
Our data practices align with the Data Privacy Act of 2012 (RA 10173) and the regulations set by the National Privacy Commission of the Philippines, ensuring your rights as a Filipino data subject are fully respected and upheld.
We never sell, rent, or trade your personal information to advertisers or third-party marketers. Your profile, betting history, and contact details exist solely to provide you with a secure and personalised jiliwin experience.
Our technical team conducts scheduled security assessments to identify vulnerabilities and apply timely patches. Incident response procedures are maintained and tested to ensure fast, effective action in the unlikely event of a data breach.
You can request access to, correction of, or deletion of your personal data at any time. Our support team is available to handle privacy requests promptly, and your rights under Philippine data protection law are always honoured.
Check our FAQ for answers to common privacy questions, or head to your account to review your data settings and preferences.